Medchat - Degraded keyword detection – Incident details

All systems operational

Show current status

Degraded keyword detection

ResolvedDegraded performance4 hours 33 minutes

Affected

Live Chat

Degraded performance from 9:22 PM to 1:55 AM

Agent UI

Degraded performance from 9:22 PM to 1:55 AM

  • ResolvedUTC

    All operations have returned to normal.

  • MonitoringUTC

    Affected Azure resources are coming back online. The keyword detection components are operational once again. We will continue monitoring the system for further disruptions.

  • IdentifiedUTC

    An Azure hardware outage is affecting the keyword detection component of Live Chat. Azure is aware of the issue and is working to restore service.