Medchat - System outage – Incident details

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System outage

ResolvedMajor outage1 hour 44 minutes

Affected

  • ResolvedUTC

    We will continue to monitor the system to ensure operational status. Medchat will perform a more detailed analysis of the root cause within the next 24 hours.

  • MonitoringUTC

    Around 4:11 PM CST, Medchat's authentication service became unresponsive after a planned release. The team identified widespread database connection issues in one application. After initial triage, Medchat reverted to the previous application versions, which resulted in the system becoming responsive again around 4:39 PM CST.

  • IdentifiedUTC

    Around 4:11 PM CST, Medchat's authentication service became unresponsive after a planned release. The team identified widespread database connection issues in one application. After initial triage, Medchat reverted to the previous application versions, which resulted in the system becoming responsive again around 4:39 PM CST.