Medchat - System performance – Incident details

Root cause was due to the application's capacity limits as a result of a recent increase in traffic. The system was operating as expected but required additional resources to support the elevated load.

Resolution was to scale out the app's Azure infrastructure to accommodate the increased demand. Services have since stabilized, and team is continuing to monitor performance closely to ensure continued reliability.

We have implemented mitigations to return to normal operations. We will continue to monitor the system over the next few hours to ensure all components are fully functional.