Medchat - Issues logging into Medchat – Incident details

Date: 3/2/26
Service: Production Application (Azure App Service)
Duration of Impact: 9:34 AM PST – 9:49 AM PST
Impact: Intermittent connection loss and service instability

We experienced service instability affecting our production environment. The issue was traced to one of our Azure App Service resources within the active production environment. To restore stability quickly, we executed a blue/green environment swap, removing the impacted App Service from the production mix.

Following the swap, services returned to normal operation and stability was restored.

We are continuing to investigate the underlying cause of the App Service degradation.

Users should be able to login successfully now. We are continuing to monitor the issue.