Sporadic 502 errors

Resolved

Degraded performance

Started almost 3 years agoOctober 10, 2023Lasted about 1 hourOctober 10, 20232:543:51 PMUTC

Affected

Authentication

Medchat Auth Application

Google SSO

Custom OIDC SSO

Custom SAML SSO

Live Chat

Updates

Resolved
October 10, 2023 at 3:51 PMUTC
Resolved
October 10, 2023 at 3:51 PMUTC
All of MedChat's Azure app services (development through production) experienced issues between 9:54 AM CST to 10:51 AM CST where service availability was intermittent. The root cause is still unknown at this time, but all app services have returned to normal operation.
Investigating
October 10, 2023 at 2:54 PMUTC
Investigating
October 10, 2023 at 2:54 PMUTC
The site is experiencing sporadic 502 errors on UI app services

Medchat - Sporadic 502 errors – Incident details