App Service Interruption

Resolved

Major outage

Started over 2 years agoJanuary 12, 2024Lasted about 1 hourJanuary 12, 202411:00 PMJanuary 13, 202412:00 AMUTC

Affected

Authentication

Medchat Auth Application

Google SSO

Custom OIDC SSO

Custom SAML SSO

Live Chat

Updates

Resolved
January 13, 2024 at 12:00 AMUTC
Resolved
January 13, 2024 at 12:00 AMUTC
This incident has been resolved.
Monitoring
January 12, 2024 at 11:30 PMUTC
Monitoring
January 12, 2024 at 11:30 PMUTC
We have swapped our app services to the West US region. Initial checks show service has been restored. We will continue to monitor for lingering issues.
Investigating
January 12, 2024 at 11:00 PMUTC
Investigating
January 12, 2024 at 11:00 PMUTC
MedChat's App Services in the Azure East US region appear to be experiencing an outage resulting in 502 responses. We are preparing to swap services to West US to restore functionality.

Medchat - App Service Interruption – Incident details