Medchat - Notice history

When today's outage began, connection limit exceptions started appearing in our telemetry data. By scaling the DB resources, we were able to increase our maximum number of connections, allowing the system to recover. Production support personnel are continuing to investigate automations, metrics, and proactive alerts that may be used to avoid similar problems in the future.

The DB scaling operations are complete and the system appears to be returning to normal operations. We will continue to monitor and investigate the root cause of the unusual activity.

This incident has been resolved.

We have swapped our app services to the West US region. Initial checks show service has been restored. We will continue to monitor for lingering issues.